eCommerce shipping can be complicated.
Fortunately, Nate Skiver has some insights to make your life easier.
Follow these tips to improve your shipping logistics and provide a better experience for your customers!
- Know your options:
Before shipping, research the carriers available to you and find the ones that best suit your shipping needs.
- Understand your numbers:
Get to know your carrier contracts and rates, as well as the weight and dimensions of your packages.
- Use multiple carriers:
A multi-carrier approach can provide benefits across delivery speed and reliability, operational flexibility, and expense. There are many technology solutions available to enable and optimize a multi-carrier program.
- If you focus on the lowest cost option, you might get what you pay for:
Saving money is important, but be cautious of lower-cost options that could end up costing you more in the long run.
- Offer clear and accurate estimated delivery dates:
Be transparent with customers about delivery dates and stick to them. This builds trust and loyalty.
- Post-purchase communication is a must:
Keep customers updated on the status of their order through SMS or email notifications.
- Optimize inventory location:
Consider the location of your orders and move inventory closer to your customers to speed up delivery times.
- Keep packaging simple:
Use a limited number of package sizes to simplify the shipping process and avoid adding unnecessary complexity.
And as always, if you need help with any of the above, our shipping experts at PDQ are on standby to help.
That's all, happy shippin'!